Ouku makes it easy for everyone to keep track of his/her account.

• Sign into “My Account” and click on “My Orders” located at the top right of the initial page.

   

• In “My Orders”, you will be able to view all your orders and current status of each ordered item.

   

On your order details page, various types of help options will be available based on your order status. Please refer to the table below to learn more about the available options at each stage of your order.

 If you experience an issue when checking your order status, please reach out to Customer Support.