Welcome to the OuKu Help Center
Frequently Asked Questions
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My Orders
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My Account
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Payment
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Shipping & Delivery
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Return & Refund
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My Rewards & Credit
- How do I check my order status?
- Why I can't find my order in my account?
- Why isn't my package delivered in 5 days since I paid for expedited express?
- Can I rush my order？
- I forgot my account
- I forgot my password
- How to change my account/email address
- How to unsubscribe news letters
- How do I update my shipping or billing address?
- Why I haven't received order confirmation email?
- How do I close/delete my account?
- Which payment methods do you accept?
- Why I can't pay for my order
- Why I can't use my coupon/rewards?
- How long will it take for the payment to be accepted? (Why was I charged but the order is still pending?)
- Do you accept cash on delivery?
- Where do you ship from?
- How can I track my package?
- How do I contact local shipping company for orders shipped via YunExpress?
- How Can I Calculate the Total Delivery Time?
- Can I change shipping address?
- Are there any additional fees/custom duties involved in international shipping?
- What will happen if I refuse to receive the package?
- What if I missed the delivery?
- What shipping methods do you offer?
- How do I calculate shipping costs?
