Q: How to contact OUKU customer service?

A: You can log in to your OUKU account, find "My orders" then click "Customer Service" to access help options based on your order status. The customer service team responds within 1 business day via email and "Service Record".

Here is the video guide (available only in English) for your reference:

Subject to the Terms of Use and the Privacy Policy, our Services are provided by Linksphere Ecommerce Limited

Office Address (NOT for Return): UNIT 89 3/F YAU LEE CENTRE No.45 HOI YUEN ROAD KWUN TONG, KL , HONGKONG

Please DO NOT send returns to the above addresses, click here for proper return instructions.

E-Mail:

Customer Service: [email protected]

Copyright: [email protected]

Data Related Inquiries or Requests: [email protected]